Shipping and Delivery Information

Our focus is to ship and deliver all orders within the projected time once we confirm receipt of payment. All deliveries are subject to stock availability and security checks.

Shipping Policy

While we make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries because of carrier issues beyond our control.

Please contact us at as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or, if necessary, you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the carrier company.

Refund Policy

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company, or collect the goods from the depot if requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the delivery company for returning the goods to us.

If the products we deliver to you are damaged, or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at Please do not sign for any packages that are damaged or opened.

Our goal is to provide you with the best customer experience possible in the luxury goods market. We will do all in our power to achieve the absolute best customer service in the industry. You will see our commitment to outstanding customer service when you shop with BEA e MARTINA.