Refunds and Returns

General Refund and Cancellation Policy

You have the right to cancel your order at any time up to the day your order is dispatched. In the event the order has been dispatched, your cancellation request will be treated as an exchange request. You do not need to give us any reason for cancellation. If you wish to cancel your order, please email us prior to dispatch at boutique@beaemartina.com.

We are not responsible for any refund of postage or courier charges. We recommend that you use an insured delivery to ensure safe delivery when returning your products. We will replace any damaged merchandise, or exchange the goods should you prefer this instead of receiving a store credit. A store credit will have 3 months validity.

General Returns & Exchange Conditions

We want you to be happy with your purchase. Kindly retain your receipt.  To return or exchange, you will need to present your original receipt along with the merchandise in original condition (unused and undamaged), within 14 days of purchase. You will be offered immediate exchange or issued a credit note with a 3-month validity.

• All merchandise that is removed from its original packaging, have labels removed or used cannot be returned unless proven to be defective.

• Personalised or monogrammed items cannot be returned unless defective.

• Sale and promotional items may not be refunded or exchanged unless damaged or defective, all sale item purchases are final. Where goods have already been sent and received, they must be returned in perfect condition, unused and in the original packaging to the return address shown below.

Please send returns to:

Al Raya, Street, Off Al Mustaqabal Boulevard
CITY WALK 
Building. 12, Shop 04
Dubai, United Arab Emirates

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